Frequently Asked Questions

Bookings

How do I make a booking on Air-Routes.com.ng?

This guide will help you to make a booking.

To make a booking, you just need to follow these simple steps:

- Enter your departure and destination
- Choose the date and time of your flight
- Select the number of passengers
- Pick your preferred seats
- Select your preferred fare type (economy, business or first class)
- Choose your preferred airport for departure and arrival
Booking is a process that must be done with care and caution. The process of booking a flight starts online. The first step is to enter the required information such as name, email address and phone number. The next step is to provide the necessary details about the flyer which includes their age and gender as well as their nationality and passport information; this will enable use send the booking confirmation to you via email or WhatsApp.

When is the best time to book a flight?

There are many factors that can affect the cost of a flight. These include the time of booking, the day of travel, and whether you are travelling on a weekday or weekend. The best time to book a flight is usually about 3 weeks before departure. This will ensure that you get the best price for your ticket and that there is sufficient time to make any changes if necessary.

How can I know the cheapest flight available?

In order to find the cheapest flight available, one should first know the destination and date of departure.

How do I know that my booking is confirmed?

There are two ways to confirm your booking. One is through the Travelstart website and the other is by contacting the Customer Care team.

You can confirm your booking on the Travelstart website by following these steps:

1. Login to your account and click on "My Bookings" which can be found in the top right corner of the screen.

2. Click on "Confirm Booking" next to the booking you want to confirm and follow the instructions that appear.

3. If you have any questions or difficulties with this, please contact us.

What is an E-Ticket?

An e-ticket is a ticket that is issued electronically by the airline and which does not have to be printed out. The e-ticket number is sent to the customer's email address and the customer can show this number at check-in counters, on board the aircraft, or at a self-service kiosk.

An e-ticket can be booked through the online booking system on www.air-routes.com.ng. An e-ticket can only be purchased online as we do not have physical counters at the airport.

How do I receive my ticket?

This section will give you all the information you need about how to receive your ticket. You can receive your e-ticket in two ways: by email or by WhatsApp.

Can I place a ticket on hold or book on hold?

Ticket on hold: At the moment the ticket on hold feature is not supported in our booking system.

Booking on hold: At the moment the book on hold feature is not supported in our booking system. 

You would not be able to place a booking on hold or a ticket on hold. Payment should be made immediately after your booking was placed.

Can I make a reservation or booking by phone or email?

We can make a reservation on your behalf by emailing us your passport and your travel details. We would be delighted to make a reservation on your behalf by phone or email. However, you will be required to email us at fly@air-routes.com.ng with the data page on your passport and your travel details. This will enable us to confirm your names, sex, DOB, departure and return points as well as travel dates.

What happens if I make a booking and do not receive any confirmation?

Our travel partner, Travelstart offers a booking confirmation on the day of your booking. The booking confirmation is sent to you via email or WhatsApp. If you do not receive an email or WhatsApp message, it means that the email address or phone number provided was incorrect or the internet timed out. Please contact us.

I saw a ticket at a certain amount of money and when I clicked on it, it was a higher amount, what do I do?

The price of the flight is subject to change due to various factors. These factors include:

- The price of fuel

- The increase in demand for the flight

- Any changes in airport taxes and charges

- Currency fluctuations between the time you book and the date you fly.

If you still need further assistance, please contact us.

What if the price changes after I book but I have not yet received my e-ticket?

The price of the flight is subject to change due to various factors. While we cannot guarantee the price until payment has been confirmed and your e-ticket has been issued we advise that you be ready to make payment as soon as the booking confirmation was received in your email address.

What is the difference between a non-stop flight, a direct flight, a technical stop and a connecting flight?

A non-stop flight is a flight that does not make any stops.

A direct flight is a flight that does not make any stops.

A technical stop is a stop for refueling or other technical purposes, but without passengers getting off the plane.

A connecting flight is a flight with one or more intermediate stops.

Do I have enough connection time between my flights?

This is one of the most common questions that travelers ask themselves before they take off. The answer to this question is not a straightforward one.

The time between flights is measured by the time it takes for you to walk from one gate to another. This means that if you have a connection time of about 30 minutes, then you should be able to make your connecting flight with ease.

Can I book a flight with a stopover?

You can book a flight with a stopover on air-routes.com.ng, you can search for the cheapest flights and book them without any hassle.

Can I travel from one destination and return from/to another?

The answer is yes, you can travel from one destination and return from/to another. You can either book a round-trip or two one-way trips.

Can you help me with an 'around the world' ticket?

We offer an affordable and fast way to book your tickets around the world but you cannot book an "around the world" ticket on our website.

We offer you a variety of
-Domestic flights
-International flights
-Study Visa Processing

We are committed to providing our customers with the best customer service experience. Please contact us.

Can I make a reservation for more than 9 passengers in the same booking?

Air-routes is a travel agency that specializes in booking flights and study abroad visa processing, to inquire you can join our Study Abroad Telegram group and request a call. We provide customers with the opportunity to make reservations for up to 9 passengers in the same booking. “You can make a reservation for up to 9 passengers at once by entering their names in the Reservation Details section on the booking page.”

What is the price difference for children/ minors?

Children/minors may be charged up to 25% lesser than the adult charge for normal flight bookings. However, this is totally dependent on the airline’s policy on fares and fess for minors. Children/minors can be booked by an adult.